We were invited to tender for the contract of maintaining the refrigeration and air conditioning units at three local hospitals: The Conquest Hospital in Hastings, Eastbourne District General and Bexhill Hospital. The contract was won based on price but service work was awarded based on response time, experience, quality of work and value for money.
The Solution
Although we were only contracted for the maintenance we were soon carrying out reactive breakdowns because of our fast response times. Also, using our wide-ranging knowledge we were able to carry out specialist installations. Working in hospitals it is imperative that once a breakdown occurs we are on site as quickly as possible. The hospital relies on us to provide a quick solution that will give trouble free service.
The Result
The breakdown contract was initially handled by a national contractor but because of our fast response capability and being able to provide a complete service for both maintenance and breakdowns we now provide a complete solution for all the three hospitals.
ARCool Ltd
Unit 7, Conqueror Industrial Estate,
Moorhurst Road, St. Leonards-on-Sea,
East Sussex TN38 9NA